Vesconite Bearings is keeping its customers informed about their orders’ locations.
Vesconite has recently introduced a system whereby Vesconite staff and clients are alerted by email when an order has been dispatched as well as the expected date of delivery. The system also lets customers and staff know whether any unusual event has occurred to increase shipping times and allows customers to view their order delivery status on a tracking page.
Customer Liaison Co-ordinator Morty Baker notes that the new system has sometimes made Vesconite aware of a problem early and allowed the company to address an issue timeously.
The system also supports all of the couriers that Vesconite typically uses and can cater for the logistics-information requirements of Vesconite’s many clients who are located in 100 countries globally.