Bush Talk #31

Dear Customer

We try hard to make sure that our standard of service equals the high performance of our products.

At the same time, as our company founder so often reminds us:  "The biggest room in the world is the room for improvement."

Earlier this year we asked some of our customers to let us know of any problems they may have.  We asked:

• How satisfied were they with the service they received from us?
• Had they experienced any specific difficulties or frustrations in their dealings with us?
• How likely were they to provide recommendations for our company?

The replies were positive and encouraging.

I take a personal and direct interest in each problem that I learn about.  We cannot promise to solve each problem immediately, but we study each carefully and, where appropriate, work on long term solutions.

We know that there are always opportunities to improve our products, as well as our service.  Please help us in this endeavour.

You may have suggestions.  Please let me know how we can make it easier for you to do business with us.

If our products have solved problems for you, and you are happy with our service, please recommend our products to your friends, colleagues, customers and suppliers.  We would like the opportunity to do business with them too.

Kind regards

Dr J-P Leger

Managing Director